delivery & returns

delivery

made to order items will be posted within 4 weeks of receiving your order. some styles may be ready sooner depending on our studio capacity. you are welcome to contact us to check in on availability and production time frames. find out more about our made to order service here.

we aim to post one of a kind and ready to wear items within 1-3 days of receiving your order.

 

royal mail uk signed for £6 - estimated delivery 1-3 working days

royal mail international delivery £30 - estimated delivery 3-7 working days

free uk delivery on orders over £150

free international delivery all orders over £300

 

as the customer, you are liable for all import duties, customs and local sales taxes levied by the country you are delivering to.

 

returns

made to order items are made to your specifications and so cannot be returned or exchanged, however we do allow a grace period of 24 hours for you to cancel an order. we recommend that you check all details and your sizing properly before ordering. if you have any queries, please check out our sizing info here or get in touch at info@thewillingaleshop.com.

one of a kind and ready to wear items qualify for a refund or exchange. we will happily refund any unused one of a kind or ready to wear items within 7 days of you receiving them. goods must be in perfect condition with all original packaging and tags attached. please email info@thewillingaleshop.com with your order number and date along with the reason for returning the item and we will provide you with details for posting it back to us. please be aware that the buyer is responsible for any return postage charges unless there is a fault with the item. we recommend that you use a tracked service for returns as we can not be held responsible for any loss or damage incurred during the return delivery.